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Contact Support

Need help with My Genesis Fortune? Our support team is here to assist you with any questions, issues, or feedback you may have.

Get in Touch​

We offer multiple ways to reach our support team:

Email Support​

  • Email: admin@mygenesisfortune.com
  • For general inquiries, technical support, billing questions, and account assistance
  • Response time: Within 24-48 hours during business days

WhatsApp Support​

  • WhatsApp: +12763238588
  • Instant messaging support for quick questions and assistance
  • Available during business hours (East Africa Time)

Phone Support​

  • Phone: +254759375210
  • Direct phone support for urgent issues
  • Available during business hours (East Africa Time)

Support Hours​

Our support team is available:

  • Monday - Friday: 8:00 AM - 6:00 PM (East Africa Time)
  • Saturday: 9:00 AM - 2:00 PM (East Africa Time)
  • Sunday: Closed (Emergency support via email)

Before Contacting Support​

To help us assist you more efficiently, please:

  1. Check the Documentation: Browse through our user guides and FAQ for answers to common questions
  2. Review Troubleshooting: Visit our troubleshooting guide for solutions to common issues
  3. Gather Information: Have your account details, error messages, and relevant screenshots ready

What to Include in Your Support Request​

To help us resolve your issue quickly, please include:

  • Subject Line: Brief description of your issue
  • Account Information: Your registered email or username
  • Issue Description: Detailed explanation of the problem
  • Steps to Reproduce: What you were doing when the issue occurred
  • Screenshots/Videos: Visual evidence of the issue (if applicable)
  • Device & Browser: What device and browser you're using
  • Urgency Level: How critical is the issue to your operations

Support for Different Issues​

Technical Issues​

For platform bugs, errors, or technical difficulties:

Billing & Subscriptions​

For payment issues, subscription changes, or refund requests:

Account Issues​

For login problems, password resets, or account access:

Feature Requests​

Have an idea for improving My Genesis Fortune?

Emergency Support​

For critical issues affecting your business operations:

Additional Resources​

Feedback & Suggestions​

We value your feedback! Help us improve My Genesis Fortune by sharing your thoughts:

Your input helps us build a better platform for everyone in the real estate community.

Thank you for using My Genesis Fortune! We're committed to providing excellent support and helping you succeed with our platform.