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Frequently Asked Questions

Common questions about using Genesis Fortune, organized by topic and user role.

General Questions​

What is Genesis Fortune?​

Genesis Fortune is an AI-powered real estate platform that combines property marketplace functionality with intelligent property management tools. It serves property seekers, agents, landlords, tenants, sellers, and surveyors.

Is Genesis Fortune free to use?​

Yes! We offer a Free plan with limited features (2 AI searches and 2 agent connections per month). Paid plans unlock advanced features and higher usage limits. View pricing →

What countries is Genesis Fortune available in?​

Currently, Genesis Fortune is optimized for the Kenyan market with M-Pesa payment integration. We're expanding to other African countries soon.

How do I get support?​

Can I have multiple roles?​

Each account has one primary role, but you can perform actions across roles. For example, a landlord can also be a property seeker. Contact support to change your primary role.

For Property Seekers​

How does AI property search work?​

Simply describe what you're looking for in natural language. Our AI (powered by Google Gemini and Groq) understands your requirements and finds matching properties. Example: "3-bedroom house near good schools under 80k per month"

How many searches can I do?​

  • Free plan: 2 searches per month
  • Basic: 50 searches per month
  • MyGF 1.3: 200 searches per month
  • MyGF 3.2: Unlimited searches

Each conversation with the AI counts as one search, including follow-up questions in the same session. Browsing regular listings doesn't count.

Can I save favorite properties?​

Yes! Click the heart icon on any property to save it to your favorites. Access your favorites from your dashboard.

How do I contact an agent?​

Click "Contact Agent" on any property listing. Your inquiry is sent to the agent via email and in-app notification. The agent typically responds within 2-24 hours.

Is my contact information shared with agents?​

Only when you choose to contact them. Agents see your name and contact info when you inquire about their property.

For Real Estate Agents​

How do I add property listings?​

Navigate to Dashboard → Add Property. Fill in property details, upload photos (minimum 10 recommended), and publish. Full guide →

What is lead scoring?​

Automatic scoring (0-100 points) that evaluates leads based on response time, engagement, budget match, urgency, and contact quality. Leads scoring ≥60 are high-priority. Learn more →

How do automated follow-ups work?​

When enabled, the system automatically sends personalized follow-up emails every 6 hours to high-scoring leads (≥60 points). Available on MyGF 1.3 and higher. Setup guide →

How many listings can I add?​

  • Free plan: Up to 3 listings
  • Basic: Up to 20 listings
  • MyGF 1.3 & 3.2: Unlimited listings

Can I promote my listings?​

Yes! Property boosting is available on MyGF 1.3 and higher. Boosted listings appear higher in search results and get more visibility.

How do I verify my agent license?​

Go to Settings → Verification → Upload Documents. Upload your agent license and ID. Verification takes 24-48 hours. Verified agents get a badge on their profile.

Do I pay commission to Genesis Fortune?​

No! Genesis Fortune doesn't take commission on your deals. You only pay the monthly subscription fee.

For Landlords​

How do I add tenants?​

Go to Tenants → Add Tenant. Fill in tenant details, lease dates, rent amount, and due date. Full guide →

How do rent reminders work?​

The system automatically sends reminders to tenants at 7, 3, and 1 day before rent is due. Reminders go via email, WhatsApp, and push notifications (based on your settings). Learn more →

Can I customize rent reminder messages?​

Yes! Go to Settings → Feature Flags → Rent Reminders to customize the message template while keeping required information (amount, due date, etc.).

How do tenants pay rent?​

Tenants can pay via M-Pesa directly through the platform. Payments are confirmed instantly and recorded automatically.

What are financial reports?​

Comprehensive reports showing income (rent payments), expenses (maintenance, repairs), cashflow, and property performance. AI analyzes the data and provides insights. Learn more →

How do I request a surveyor?​

In the AI chat, simply say "I need a surveyor for my property." The system matches you with qualified surveyors based on specialization and ratings. Learn more →

Can I manage multiple properties?​

Yes! Add unlimited properties on paid plans. Each property can have multiple tenants.

For Tenants​

How do I know when rent is due?​

You'll receive automatic reminders 7, 3, and 1 day before your rent due date via email, WhatsApp, and push notifications.

How do I pay rent?​

Log in to your tenant portal, click "Pay Rent," and follow the M-Pesa payment prompts on your phone. Payment is confirmed instantly.

What if I can't pay rent on time?​

Contact your landlord directly through the platform or arrange a payment plan. The system will send overdue notices, but arrangements are between you and your landlord.

How do I submit a maintenance request?​

Go to Maintenance → Submit Request. Describe the issue, upload photos, set priority, and submit. Your landlord receives instant notification.

Can I see my lease agreement?​

Yes! Go to My Lease to view lease start/end dates, rent amount, deposit, and landlord contact information.

For Property Sellers​

What documents do I need to verify?​

Typically: title deed, recent land registry search, and government ID. Go to Settings → Verification to upload. Learn more →

How long does document verification take?​

Usually 24-48 hours. You'll receive an email when verification is complete.

Can I list land for sale?​

Yes! Select "Land" as the property type when creating your listing. Include acreage, location, title deed status, and development potential.

How do I communicate with buyers?​

Buyers contact you through the platform. You receive messages via email and in-app notifications. Respond promptly to convert inquiries.

For Surveyors​

How do I get survey requests?​

When property owners request surveyors through the AI chat, the system matches them with qualified surveyors. You receive notifications of matching requests.

How is matching determined?​

Based on your specialization (Residential/Commercial/Land), service area, rating, and availability.

How do I build my rating?​

Complete surveys professionally and on time. Clients rate you after each survey. Higher ratings lead to more requests.

Can I set different prices for different survey types?​

Yes! Set separate pricing for residential, commercial, and land surveys in your profile settings.

Subscription & Billing​

How do I upgrade my plan?​

Go to Settings → Subscription → Upgrade Plan. Choose your plan and complete payment via M-Pesa. Upgrade is instant.

What happens if I exceed my plan limits?​

On Free and Basic plans, feature access is blocked until you upgrade or your monthly limit resets. MyGF 1.3 and 3.2 have higher/unlimited limits.

When do usage limits reset?​

Monthly on your billing date. For example, if you subscribed on the 15th, limits reset on the 15th of each month.

Can I cancel anytime?​

Yes! Monthly plans can be canceled anytime. Your access continues until the end of your billing period, then your account reverts to the Free plan.

Do you offer refunds?​

  • Monthly plans: Prorated refunds within 7 days
  • Annual plans: 30-day money-back guarantee
  • Free trials: Full refund if canceled before trial ends

What payment methods do you accept?​

  • M-Pesa (instant, recommended)
  • Bank transfer (for annual/enterprise plans)
  • Credit card (for enterprise, contact sales)

WhatsApp Integration​

How do I enable WhatsApp notifications?​

Available on MyGF 1.3 and higher. Go to Settings → Notifications → WhatsApp. Add your phone number and verify with OTP. Full guide →

Is there a limit on WhatsApp messages?​

Yes, 250 messages per day on standard plans (entry tier rate limit). MyGF 3.2 offers unlimited messages. Learn more →

Can I send custom WhatsApp messages?​

You can send notifications via approved templates only. Custom messaging requires WhatsApp Business API setup (enterprise feature).

What's the WhatsApp contact number?​

For support: +12763238588 (My Genesis Fortune official number)

Technical Questions​

Is there an API?​

Yes! API access is available on MyGF 1.3 and higher plans. API documentation →

What browsers are supported?​

Chrome, Firefox, Safari, and Edge (latest versions). Mobile browsers are fully supported.

Is my data secure?​

Yes! We use industry-standard encryption (HTTPS), secure password hashing, JWT authentication, and regular security audits.

Can I export my data?​

Financial reports can be exported to Excel. Contact support for full data export requests.

Do you have a mobile app?​

Not yet. The web application is fully mobile-responsive. Native mobile apps are planned for 2026.

Troubleshooting​

I didn't receive the verification email​

  • Check spam/junk folder
  • Ensure email address is correct
  • Click "Resend Verification Email"
  • Wait 5 minutes between resends
  • Contact support if still not received

I forgot my password​

Click "Forgot Password?" on the login page, enter your email, and follow the reset link sent to you. Link expires in 1 hour.

AI search isn't working​

  • Check your plan's search limit (Settings → Usage)
  • Ensure you have an active internet connection
  • Try rephrasing your query
  • Contact support if issue persists

M-Pesa payment failed​

  • Ensure you have sufficient balance
  • Check that M-Pesa number is correct
  • Wait 5 minutes and try again
  • Contact support with transaction reference

Property photos won't upload​

  • Maximum file size: 5MB per photo
  • Supported formats: JPG, PNG, WEBP
  • Check internet connection
  • Try a different browser
  • Compress large images

I'm not receiving notifications​

  • Check Settings → Notifications preferences
  • Ensure email address is verified
  • Check spam/junk folder
  • For WhatsApp: Verify phone number
  • Enable browser notifications

Still Have Questions?​

Can't find your answer here?

We typically respond within 24-48 hours (24/7 for MyGF 3.2 users).