Skip to main content

Payment Methods

Complete guide to payment options for Genesis Fortune subscriptions.

Available Payment Methods​

M-Pesa (Primary Method)​

Best for: All Kenyan users Advantages:

  • Instant activation
  • No transaction fees
  • Widely available
  • Secure mobile payment

Requirements:

  • Kenyan M-Pesa account
  • Active Safaricom or Airtel number
  • Sufficient balance

How to pay:

  1. Select M-Pesa at checkout
  2. Enter M-Pesa phone number (format: +254XXXXXXXXX)
  3. Click "Pay Now"
  4. Approve STK push notification on your phone
  5. Enter M-Pesa PIN
  6. Receive confirmation SMS
  7. Subscription activates instantly

Transaction limits:

  • Min: KSh 10
  • Max: KSh 150,000 per transaction
  • For larger amounts, split payment (contact support)

Troubleshooting:

Bank Transfer​

Best for: Annual plans, enterprise subscriptions Processing time: 1-2 business days

How to pay:

  1. Select "Bank Transfer" at checkout
  2. Receive payment details (account number, reference)
  3. Transfer funds from your bank
  4. Upload proof of payment
  5. Await manual verification
  6. Activation within 24-48 hours

Bank details (provided at checkout):

  • Bank: [Bank Name]
  • Account: [Account Number]
  • Reference: Your account ID

Credit/Debit Card​

Availability: Enterprise plans only (contact sales) Processing: Instant via Stripe Accepted cards: Visa, Mastercard, American Express

International customers:

PayPal​

Status: Coming soon Expected: Q2 2026 Sign up for waitlist: Notify when available

Setting Up Payment Methods​

Adding M-Pesa Account​

  1. Go to Settings → Payment Methods
  2. Click "Add M-Pesa Account"
  3. Enter phone number (+254XXXXXXXXX)
  4. Verify with OTP sent to phone
  5. Set as default payment method

Verify your number:

  • Ensures smooth transactions
  • Faster checkout process
  • Auto-fill on future payments

Managing Payment Methods​

View saved methods:

  • Settings → Payment Methods
  • See all linked accounts
  • Default payment highlighted

Remove payment method:

  • Click "Remove" next to method
  • Confirm deletion
  • Cannot remove if it's your only method

Set default:

  • Click "Set as Default"
  • Used automatically at checkout

Billing Cycles​

Monthly Billing​

Charged: Same date each month Example: Subscribe on Jan 15 → charged on Feb 15, Mar 15, etc.

Auto-renewal:

  • Automatic charge on billing date
  • Email reminder 3 days before
  • Can cancel anytime before renewal

Annual Billing​

Charged: Once per year Discount: 15-20% vs monthly Example: $600/year vs $720/year ($60/month × 12)

Payment: Upfront for full year Renewal: Annual reminder + auto-renewal option

Custom Billing (Enterprise)​

Options:

  • Quarterly billing
  • Custom payment schedules
  • Invoice-based billing
  • Purchase orders accepted

Contact sales for custom arrangements.

Payment Security​

Encryption​

  • All payments use 256-bit SSL encryption
  • PCI-DSS compliant payment processing
  • No credit card details stored on our servers

M-Pesa Security​

  • PIN-protected transactions
  • SMS confirmation required
  • Transaction reversal available (contact M-Pesa)

Fraud Protection​

  • Unusual activity monitoring
  • Email confirmation for all charges
  • Instant notification of payments

Receipts and Invoices​

Automatic Receipts​

Email receipt sent for all payments:

  • Transaction ID
  • Amount paid
  • Payment method
  • Date and time
  • Subscription details

Access receipts:

  • Settings → Billing → Receipt History
  • Download PDF
  • Print or forward

Tax Invoices​

For businesses:

  • VAT-compliant invoices
  • Include your VAT number in profile
  • Invoices generated automatically

Request invoice:

Refunds​

Refund Policy​

Free trials: Full refund if canceled before trial ends Monthly plans: Prorated refund within 7 days of payment Annual plans: 30-day money-back guarantee No questions asked within guarantee period

Requesting Refund​

  1. Email support@mygenesisfortune.com
  2. Include:
    • Account email
    • Transaction ID
    • Reason for refund
  3. Processing time: 5-7 business days
  4. Refund to original payment method

Refund Timeline​

M-Pesa: 1-3 business days Bank transfer: 5-7 business days Credit card: 5-10 business days

Payment Failures​

Common Issues​

Insufficient funds:

  • Add money to M-Pesa account
  • Retry payment

Incorrect PIN:

  • Re-enter correct M-Pesa PIN
  • Reset PIN if forgotten (dial *234#)

Transaction timeout:

  • Approve STK push within 60 seconds
  • Request new STK push if expired

Daily limit exceeded:

  • M-Pesa has daily transaction limits
  • Try again tomorrow or increase limit

What Happens on Failed Payment​

For new subscriptions:

  • Subscription not activated
  • Retry payment anytime
  • No penalty

For renewals:

  • Grace period: 3 days
  • Email reminders sent
  • After 3 days: Account downgraded to Free plan
  • Data preserved, can reactivate anytime

Troubleshooting​

Full troubleshooting guide →

Quick fixes:

  • Verify phone number format (+254...)
  • Check M-Pesa balance
  • Approve STK push quickly
  • Try different payment method
  • Contact support with transaction ID

Frequently Asked Questions​

Q: Is my payment information secure? A: Yes, we use bank-level encryption. Payment details never stored on our servers.

Q: Can I split payment across methods? A: Not currently. Choose one payment method per transaction.

Q: What currency do you accept? A: Kenyan Shillings (KSh) for local payments. USD for international.

Q: Can I get an invoice before payment? A: Yes, for annual/enterprise plans. Contact sales.

Q: Do you offer payment plans? A: Monthly billing is available. Contact sales for custom payment plans.

Q: What if I'm charged twice? A: Contact support immediately with both transaction IDs for refund.

International Payments​

Non-Kenyan Users​

Options:

  1. Credit card (contact sales for setup)
  2. International bank transfer
  3. PayPal (coming soon)

Currency: Payments in USD Conversion: Automatic conversion at checkout Pricing: Contact sales for international pricing

Next Steps​

Need Help?​