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Upgrading Your Plan

Step-by-step guide to upgrading your Genesis Fortune subscription for more features and higher limits.

When to Upgrade​

Consider upgrading if you:

  • Hit monthly usage limits regularly
  • Need automated features (lead scoring, follow-ups)
  • Want WhatsApp integration
  • Require unlimited AI searches
  • Need advanced analytics

Compare all plans →

Upgrade Process​

Step 1: Choose Your Plan​

  1. Log in to Genesis Fortune
  2. Navigate to Settings → Subscription
  3. Click "Upgrade Plan"
  4. Review plan comparison table
  5. Select desired plan (Basic, MyGF 1.3, or MyGF 3.2)

Step 2: Review Pricing​

Billing options:

  • Monthly: Pay each month
  • Annual: Pay yearly (save 15-20%)
  • Enterprise: Custom billing

Prorated billing:

  • Mid-month upgrades are prorated
  • You only pay for remaining days in current period
  • Example: 15 days left in month = pay 50% of monthly price

Step 3: Payment​

  1. Click "Proceed to Payment"
  2. Choose payment method:
    • M-Pesa (recommended - instant)
    • Bank transfer (1-2 days)
    • Credit card (enterprise only)
  3. Complete payment
  4. Receive confirmation

Payment methods guide →

Step 4: Activation​

Immediate activation:

  • New limits apply instantly
  • Features unlock immediately
  • No waiting period

Confirmation:

  • Email receipt sent
  • In-app notification
  • Updated subscription badge

Mid-Cycle Upgrades​

How It Works​

Billing:

  • Charged prorated amount for current month
  • Full price from next billing cycle
  • Previous plan's unused time credited

Usage:

  • Old usage doesn't count toward new limits
  • Start fresh with new plan limits
  • Previous conversations/data preserved

Example:

  • Current plan: Basic ($20/month)
  • Upgrade to: MyGF 1.3 ($50/month)
  • Days remaining: 15 (50% of month)
  • Charge: $25 (50% of $50)
  • Next month: Full $50

Downgrading​

Process​

  1. Go to Settings → Subscription
  2. Click "Change Plan"
  3. Select lower tier
  4. Confirm downgrade

Effective date:

  • Downgrades take effect at next billing cycle
  • Current plan remains active until then
  • No refunds for unused time

Data handling:

  • Data is preserved
  • Excess items become read-only
  • Example: 50 listings on Basic (limit 20) → 30 remain viewable but can't add new ones

Payment Methods​

Advantages:

  • Instant activation
  • No transaction fees
  • Secure and reliable
  • Widely available in Kenya

How to pay:

  1. Select M-Pesa
  2. Enter phone number
  3. Approve STK push on phone
  4. Enter M-Pesa PIN
  5. Instant confirmation

Bank Transfer​

For annual or enterprise plans:

  • Transfer to provided account
  • Include reference number
  • Allow 1-2 business days
  • Upload proof of payment
  • Manual activation after verification

International Payments​

Contact sales for:

  • Credit card payments
  • International bank transfers
  • PayPal (coming soon)

Full payment guide →

Frequently Asked Questions​

Q: Can I try before I upgrade? A: Yes! MyGF 1.3 offers 14-day free trial. MyGF 3.2 offers 30-day trial for qualified businesses.

Q: Can I cancel anytime? A: Yes, monthly plans can be canceled anytime. Annual plans have 30-day money-back guarantee.

Q: What if payment fails? A: You'll receive error message with reason. Fix issue (add funds, verify number) and retry.

Q: Do I lose data when downgrading? A: No, all data is preserved. Some features may become read-only if you exceed new plan limits.

Q: Can I switch between monthly and annual? A: Yes, contact support to switch billing cycles.

Need Help?​